![]() ![]() Check the Box to permanently erase all the data on the drive.ĭo Not Close the window until the Drive Erase process has completed.Please refer to Answer ID 50557: WD & SanDisk Security Failed to Erase Drive After 5 Incorrect Password Attempts if the Failed to erase drive message occurs or if the Erase Drive button is greyed out or not selectable. I forgot the password to unlock my WD My Passport Ultra drive.Now I want to unlock the same without erasing the data in the drive.Whom I need to contact for the same.Please help me out as I want my data back. ![]() Drive Test Successful: If the drive test is successful, the drive will need to be erased and formatted again if the password is not working or has been forgotten.For instructions, please refer to Answer ID 33498: Western Digital Warranty Replacement and Data Recovery Drive Test Failures: a drive with errors or has failed should be replaced if the warranty has not expired.Test Drive for Errors: for instructions, please refer to Answer ID 12452: Check Drive for Errors or Failure on Windows and macOS.Try entering the password five more times.Insert the drive into the computer again.Disconnect the drive from the computer.Safe Eject the drive from the computer.Disconnect the drive from the computer and retry the password attempts. ![]() Follow the steps to resolve an invalid or forgotten password on a SanDisk Extreme V2 or Extreme Pro V2 portable SSDs.Įntering the incorrect password will result in an Invalid password message.Įxceeding the maximum of 5 password attempts will result in a 5 Incorrect Attempts message. ![]()
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